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Step 1:
Once you are on the phone with a
member of our support team, you
will be directed back to this
page to initiate the
screen-sharing session. Complete
the fields below, select your
support representative from the
drop-down menu and click the Click Here button
to the left.
Step 2:
You are prompted to download a
small virus-free plug-in.
Step 3:
With your permission, your
support representative can view
your screen and share control of
your mouse and keyboard.
Step 4:
You are in full control of your
computer at all times. You
always have overriding control
of your mouse and keyboard, and
you can end the screen-sharing
session at any time.
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